FAQS | Shipping | Returns
What is your shipping policy?
We ship worldwide! Pricing varies on country, and deliveries can take anywhere from 1-2 business days - up to 14 days depending on shipping destination.
Standard UK shipping will take 2 business days at cost of £5.95 and will be tracked & signed through Parcelforce.
Standard EU shipping, including Republic of Ireland, starts from £6.95 takes 2 business days, all tracked & signed through Parcelforce.
What is your return policy?
In general, we accept returns or exchanges of any unused, unwashed, unworn merchandise in it’s original packaging for up to 30 days from the date of purchase. We are unable to refund initial shipping fees and return shipping costs. Unfortunately, due to health reasons, we cannot accept returns of mats that have been removed from their original packaging. Please use our contact form for returns enquiries.
How do I order wholesale?
If you would like to be an official Zen Bear reseller or you’d like to fill Zen Bear mats in your studio or shop, please contact us here with a little information about yourselves and our friendly team will get back to you.
Any other questions?
If you have further questions or simply want to say hello, feel free to contact us here.